ARTIFICIAL INTELLIGENCE IN PUBLIC ADMINISTRATION: CHALLENGES AND OPPORTUNITIES FOR POLICY IMPLEMENTATION

Abstract

This study utilizes variables of AI (adoption, ethics, governance, and AI-driven decision-making) and their relationships with one another concerning the benefits and impacts of government from the AI perspective. To obtain a broad view of AI adoption perspectives, a survey was conducted with 300 participants from diverse professional roles, including policymakers, public administrators, and technology experts. Statistical methods in the study include correlation analysis, independent sample T-tests, and ANOVA analysis, focusing on gender, professional role, and attitudes to AI technologies. Results reveal distinct gender differences in AI adoption, with males consistently displaying more favorable attitudes towards AI than females. Also, professional role shapes perceptions of AI, with policymakers being more positive toward AI adoption and ethics than public administrators and technology experts. The results further prompt ethical frameworks, transparency, and capacity-building  so that the implementation of AI can be optimized in administration and public-put issues of the biases and fairness. The study ends with suggestions on responsible AI integration and the need for public administrators to possess the skills required to manage AI technologies.